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Incoming Routing

Estimated time to read: 1 minute

With our email-to-webhook service, you can automatically route incoming emails to your own systems in real-time, using a webhook. This is especially useful if you want to process emails programmatically—like creating support tickets, handling contact forms, or triggering automations based on email content.

Features

Here's what's possible:

  • Flexible email routing: You can choose which email addresses to route. We support wildcards, so you can enter addresses like *@yourdomain.com or info-*, giving you a lot of flexibility.
  • Custom domains: You can only route emails for domains that are correctly set up—specifically, domains that have their MX records pointing to our Transactional Email Service.
  • Webhook endpoint: You set the URL where the email should be delivered. We'll send the email data to this URL as a POST request.
  • Attachments handling: You can choose whether you want attachments to be included in the POST request or not.
  • Reply stripping: If enabled, we'll try to separate out the most recent reply in a thread from previous messages and signatures. This helps if you only want to process the newest response in a conversation.

Securing your message routes

Webhooks are just HTTP requests from an unknown source, so verifying the authenticity of webhooks is a requirement for any secure webhook implementation.

To learn more please refer to:

https://github.com/standard-webhooks/standard-webhooks/blob/main/spec/standard-webhooks.md#verifying-webhook-authenticity